Shipping Policy

Thank you for choosing R2V Ghee.

At R2V Ghee, we are dedicated to delivering your orders with the highest level of care and efficiency. Our goal is to ensure that you receive your products in a timely manner, with excellent customer service at every step.

1. Order Processing Time

Once your order is placed, it will be processed and prepared for shipment within 1-2 business days. Please note that business days refer to Monday through Friday, excluding weekends and public holidays. Orders placed on weekends or holidays will be processed on the next business day.

2. Delivery Time

Delivery times may vary based on your location. Below is an estimated timeline for delivery:

  • Metro Cities: Orders typically arrive within 3-5 business days after dispatch.

  • Other Cities & Towns: Delivery usually takes around 5-7 business days.

  • Remote Areas: For more distant or remote areas, delivery may take up to 7-10 business days.

These are estimated delivery times and may vary due to unforeseen circumstances like weather conditions, traffic, or delays with the courier service.

3. Shipping Partners

To ensure your order reaches you safely and on time, we partner with trusted and reliable courier services. We work with well-established shipping providers to maintain a high level of service and tracking visibility throughout the delivery process.

4. Shipping Charges

Shipping costs are calculated at checkout based on the size, weight of the order, and your delivery location. In some cases, shipping may be offered for free, depending on ongoing promotions or the total value of your order.

5. Order Tracking

Once your order has been dispatched, you will receive an email with tracking details so you can monitor your package’s journey. Please keep an eye on your inbox for updates.

6. Shipping Address

Please ensure that the shipping address you provide at checkout is correct and complete. Any incorrect or incomplete addresses may result in delays or issues with delivery. R2V Ghee is not responsible for delays or issues caused by incorrect address information.

7. Delivery Issues & Support

If you experience any issues with your order, such as delays, missing items, or damaged products, please don’t hesitate to contact our customer support team. We’re here to help resolve any concerns you may have.

You can reach us at:

Our team will respond as quickly as possible to address your concerns.

8. Important Notes

  • Business Days: All shipping and processing times are based on business days, excluding weekends and public holidays.

  • Delays: Occasionally, unexpected delays may occur due to factors outside of our control, such as weather, courier disruptions, or public holidays. We apologize for any inconvenience and will do our best to keep you informed.

  • Lost or Stolen Packages: While we do everything possible to ensure a safe delivery, once a package is with the courier service, it is out of our control. If a package is lost or stolen, please contact the courier provider directly, or reach out to our customer support for assistance.

Thank you for choosing R2V Ghee. We look forward to delivering your order promptly and with the care it deserves.

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