Return Policy

Thank you for choosing R2V Ghee.

Please read our Payment Policy carefully to understand our payment procedures

At R2V Ghee, customer satisfaction is our top priority. We believe in being transparent and clear about our refund and cancellation process, ensuring that your experience with us is as smooth as possible. Please review our policy below for all the necessary details:

1. Order Cancellation

  • Canceling an Order: You can cancel your order within 12 hours of placing it. To cancel your order, please contact our customer support team as soon as possible at r2vghee1976@gmail.com or call +91-95853 34000.

  • Post-Shipment Cancellations: Once your order has been processed or shipped, it cannot be canceled. In such cases, please refer to our Refund Policy if the product is damaged or defective.

2. Refund Policy

  • Damaged or Defective Products: If you receive a product that is damaged or defective, please notify us within 24 hours of delivery. Kindly provide photos or videos of the damaged or defective item as proof. This will help us process your request more efficiently.

  • Refund Process: Once we receive your complaint and the required proof, we will verify the issue. Upon successful verification, you can either receive a replacement or a refund.

  • Refund Method: Refunds will be issued to the original payment method used during the purchase. Please note that it may take 5-7 business days for the refund to be reflected in your account, depending on your bank or payment provider.

3. Non-Refundable Items

To ensure the health and safety of all our customers, we have the following non-refundable and non-returnable items:

  • Opened or Used Ghee Products: Due to hygiene and safety reasons, once the ghee product has been opened or used, it cannot be returned or refunded.

  • Incorrect Address or Failed Delivery Attempts: Refunds will not be applicable if the delivery fails due to incorrect addresses or failed delivery attempts. Please ensure that the shipping address provided at checkout is accurate and complete to avoid any issues.

4. How to Request a Refund or Cancellation

If you wish to request a cancellation, refund, or have any concerns regarding your order, please contact us at:

Our customer support team will get back to you as quickly as possible to assist with your request.

5. Important Notes

  • Refund Timeframe: Refunds may take 5-7 business days to reflect in your account, depending on your bank or payment provider’s processing time.

  • Verification: All refund and replacement requests are subject to verification. We kindly ask for your cooperation in providing the required proof of damaged or defective products.

  • Contact Information: Ensure that you provide accurate contact details when reaching out to us, so we can assist you promptly and without any delay.

Thank you for choosing R2V Ghee. We value your trust and are here to ensure you are satisfied with every purchase.

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